How Mondae Works: From Online Intake to Ongoing Support

Mondae's process starts with a secure online intake, This consists of a secure online questionnaire. Then an A U.S.-licensed healthcare provider then reviews the information and conducts a medical consultation to determine whether treatment is appropriate.

What the review is doing

1. Review your submitted informationThe provider considers the information collected through the intake, including your health history, current medications, and treatment goals.

2. Conduct a medical consultationThe provider carries out a medical consultation as part of determining whether treatment is appropriate.

3. Make the prescribing decisionThe provider decides whether treatment is medically appropriate and, if so, can prescribe it. A prescription is not automatic simply because you completed the intake.

Not everyone will receive a prescription, as treatment is prescribed only when the provider determines it is medically appropriate. The provider may request additional information, ask additional questions, request lab work, or decide that medication is not appropriate. If a prescription is issued, a licensed pharmacy ships the medication to the patient with tracking. 

After treatment starts, the patient can use the online portal.The online portal allows you to communicate with your provider and ask questions about your treatment.

What you submit

The process begins with a secure online questionnaire. The questionnaire gives the licensed provider information about you. The questionnaire may ask you about;

• Health history
• Current medications
• Weight history
• Relevant medical conditions
• Allergies or prior medication reactions
• Lifestyle factors that may affect care

When determining whether treatment is medically appropriate.These details are then reviewed by the licensed provider as part of the medical consultation.

Can a provider prescribe?

Yes. With Mondae, a U.S.-licensed healthcare providers can prescribe treatment when medically appropriate. The provider reviews the intake and conducts a medical consultation to determine whether treatment is appropriate. If the provider determines that treatment is appropriate, they can issue a prescription. If they do not determine that treatment is medically appropriate, the process does not result in a prescription. Mondae's role is to provide the telehealth platform that connects patients with licensed providers. Mondae itself does not make the treatment decision.

A prescription is required,Online access does not remove that requirement. Treatment is prescribed only when the provider determines it is medically appropriate.

What to expect before anything is approved

There are a few practical points to know before a prescription decision is made.

• Insurance is not required to use Mondae.
• You will not be charged until a physician determines that treatment is medically appropriate and prescribes treatment - This means the medical decision comes before payment, rather than treating submission of the questionnaire as an automatic approval or purchase.
• Mondae is also available in all 50 states.

These facts describe access to the program, not a guarantee that treatment will be approved.

If a prescription is issued

If the provider prescribes treatment, you are charged at this point, since Mondae will not charge you until a physician determines that treatment is medically appropriate and prescribes treatment. If the provider prescribes treatment, the pharmacy has a 5-7 day fulfillment time. Express shipping is used, which means the prescription is typically delivered via two day air. You can track your prescription, to monitor the shipment as it makes its way to you, tracking will be sent to you via email.

The shipping policy covers delivery exclusions, including P.O. boxes, APO/FPO addresses, and international shipping.

After treatment starts

The process continues after treatment begins. Patients can message their provider through the online patient portal with any questions regarding, follow up questions and adjustments if medically appropriate.The patient can also use the online portal regarding dosage concerns, Dosage is set by the provider and may be adjusted by the provider as appropriate. The online portal provides a way to stay in communication with the provider as treatment continues. Mondae provides the telehealth platform that connects patients with licensed providers and Then the provider makes the medical treatment decision for the patient.

Mondae's program

Mondae offers various prescription treatments, including weight management and other clinician-guided therapies:

• Compounded semaglutide
• Compounded tirzepatide
• Sermorelin injection
• NAD+ injection
• Glutathione injection

The Mondae journey generally follows the same core process across these treatments: The start with an online intake, your information is reviewed by a licensed provider, treatment is then prescribed if medically appropriate. After the pharmacy fulfills the prescription, it is shipped using express shipping, with prescriptions typically delivered via two-day air at no extra cost and you'll have access to ongoing provider support through the patient portal.

Where product-specific details live

Product-specific details belong on the relevant treatment pages, while the homepage remains the commercial owner of Mondae's treatment offers. To find out more about a specific Mondae product you can view them on the homepage.